Terms & Conditions

Last Updated: January 19, 2026

Welcome to Benzer Foods. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Terms

By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use our website. Benzer Foods reserves the right to modify these terms at any time without prior notice.

2. Products and Services

Benzer Foods offers premium quality foods and groceries including dairy products, beverages, snacks, and ready-to-eat items. All product descriptions, images, and prices are subject to change without notice. We make every effort to display accurate information, but we do not warrant that product descriptions or other content is accurate, complete, or error-free.

3. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated
  • We reserve the right to change prices at any time without prior notice
  • Payment must be made at the time of order placement
  • We accept various payment methods as displayed at checkout
  • All transactions are secure and encrypted

4. Orders and Delivery

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

Delivery: We strive to deliver products within the estimated timeframe. However, delivery times are approximate and not guaranteed. Benzer Foods is not liable for delays caused by circumstances beyond our control.

Free Shipping: Free shipping is available on orders of ₹5,000 or more, subject to terms and conditions.

5. Returns and Refunds

  • Perishable items (dairy, ready-to-eat products) cannot be returned unless damaged or defective
  • Non-perishable items may be returned within 7 days of delivery in original, unopened condition
  • Refunds will be processed within 7-10 business days after approval
  • Shipping charges are non-refundable.
  • Please contact our customer service team to initiate a return

6. Product Quality and Safety

We are committed to providing high-quality products. All products are sourced from reputable suppliers and stored under appropriate conditions. However, customers are responsible for checking expiry dates and product condition upon delivery.

7. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must provide accurate and complete information when creating an account
  • You are responsible for all activities that occur under your account
  • We reserve the right to suspend or terminate accounts that violate these terms

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Benzer Foods or its content suppliers and is protected by Indian and international copyright laws. Unauthorized use of any content is strictly prohibited.

9. Limitation of Liability

Benzer Foods shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the product in question.

10. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

  • Email: info@benzerfoods.com
  • Website: www.benzerfoods.com

Note: By placing an order with Benzer Foods, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.